Dell used to be everybody's favorite place to shop for computers online. But nowadays, you're lucky to even talk to a human being, much less find what you need and order it.
A case in point: we bought two Dell Inspiron 9300 laptops, both of which developed strange lines on the screen. Here is a copy of the letter that we got from Dell: (click to enlarge)"Great!" we said. Well, we called the (first) toll-free number specified in this letter -- and it not a valid phone number. After 1.5 hours of being put on hold, one of our employees finally got in touch with one of Dell's customer service representatives, "Lapsong." He asked if he could put her on hold again. She said "No!". So he said that he would call us back.
Next week he did call her back, and left a voice-mail. It has to be heard to be believed.