Tuesday, May 08, 2007

Even more Dell laptop annoyances

Dell customer support is really a gift that keeps on giving. Our lawyer got a form letter email back from Dell that has her hopping mad. Here's part of the email:

Dear Mr. Gold,


Thank you for contacting Dell Customer Care.

I will be more than happy to assist you; however, I am unable

to locate your account with the information that was provided.

(stuff deleted about how to verify who are. Notice that this

we have been trying to get in touch with them for a week, and

that this is the first time that they asked us this.)

Customers are our top priority and we are committed to them.

I will be glad to provide you with the best possible support

from my end. We value you as a customer and your satisfaction

is important to us.

We immensely value our relationship and consider it a privilege

to serve you. We value you as a customer and your satisfaction

is our highest priority.

Here was our attorney's response:

I am outraged by your insinuation that I am a man. In our

culture, women are treated with dignity and respect. I suggest,

Richard, that you send this issue way, way up the ladder, along

with the link I sent you. I purchased two Dell laptops whose

problems clearly fall within the two repair letters you

sent me; I paid good money for your inferior product, and I

expect either a speedy, seamless repair, or replacement.
Yours truly, June Gold, Esq.

So let's tally up the score. 10 days ago I had two laptops with broken screens. Now I have two laptops with broken screens, frustrated users, and a lawyer whose office is near mine who is hopping mad at how men treat women in high-tech fields. I am the closest man to her office.

If that weren't bad enough, I just ordered two fast servers from Dell. Now, if anything goes wrong with them, I'm going to look like an idiot for dealing with this company.

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